Responsible Gaming
at six6es

1 Our Commitment to Responsible Gaming

At six6es, responsible gaming is not a compliance checkbox — it is a genuine, ongoing commitment that shapes how the platform is designed, how accounts are managed, and how the support team is trained. We believe that a sustainable, trustworthy gambling platform must place player welfare at the centre of every decision.

six6es operates for players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We recognise that gambling, when done without boundaries, can create real harm — for individuals, families, and communities. That is why we have built a comprehensive suite of responsible gaming tools directly into the six6es platform, accessible to every registered player at any time.

Our responsible gaming framework is built around four core principles: prevention (age verification and player education), control (deposit limits and session timers), intervention (time-outs and self-exclusion), and support (direct access to a trained support team). These are not features reserved for edge cases — they are standard tools available to all players as part of the core account experience.

We also invest in staff training to ensure that every member of the six6es support team can recognise signs of problem gambling and respond with empathy, speed, and appropriate action — including activating protective tools on behalf of players who request it.

2 Age Restriction & Verification

six6es enforces a strict 18+ age requirement across all areas of the platform. No player under the age of 18 may register an account, make a deposit, place a bet, or claim a bonus on six6es. This is a non-negotiable policy applied consistently to every user regardless of location within Bangladesh.

Age Verification Process

At the point of registration, all players are required to confirm that they are 18 years of age or older. This declaration is a binding condition of account creation. Prior to processing any withdrawal, six6es conducts a Know Your Customer (KYC) verification process which requires the submission of a valid government-issued photo identification — such as a National Identity Card (NID), passport, or driving licence — confirming both identity and date of birth.

Any account found to belong to a player under the age of 18 will be immediately closed, all funds will be forfeited in accordance with our Terms & Conditions, and the incident will be logged. six6es takes underage access very seriously and will not process withdrawals for any account associated with a minor under any circumstances.

Protecting Minors in Your Household

If you share a device or household with individuals under the age of 18, we strongly recommend taking the following precautions:

• Never save your six6es login credentials in shared browser profiles or on shared devices;
• Log out of your six6es account completely after every session;
• Use parental control software to restrict access to gambling websites on devices used by minors;
• Store physical access codes, PINs, and mobile wallets linked to your six6es account securely and out of reach of children.

3 Deposit Limits

Deposit limits are one of the most effective responsible gaming tools available at six6es. By setting a cap on how much you can deposit over a given period, you maintain direct financial control over your gambling activity before it begins — rather than trying to manage it reactively.

How Deposit Limits Work

Players may set a daily, weekly, or monthly deposit limit from within their six6es account settings at any time. Once a deposit limit is active, the platform will reject any deposit request that would cause the total amount deposited in the relevant period to exceed the configured threshold. The limit applies regardless of the payment method used — whether bKash, Nagad, Rocket, Upay, or bank transfer.

Adjusting Your Deposit Limit

• Reducing a limit: A reduction to your deposit limit takes effect immediately. You can lower your daily, weekly, or monthly cap at any time with no waiting period.
• Increasing a limit: A request to increase your deposit limit is subject to a mandatory 7-day cooling-off period before the new higher limit becomes active. This delay is intentional — it gives you time to reflect on whether an increase is genuinely appropriate for your circumstances.
• Removing a limit: Removing an existing deposit limit entirely is treated the same as an increase and is also subject to the 7-day cooling-off period.

4 Time-Out Features

A time-out is a short-term break from gambling that you can activate at any point. Unlike self-exclusion, which is a long-term or permanent measure, a time-out is designed to provide a brief, structured pause — giving you space to reassess your gambling habits without committing to extended account closure.

Available Time-Out Periods

six6es offers the following time-out durations, selectable directly from your account settings:

• 24 hours
• 72 hours (3 days)
• 7 days (1 week)
• 30 days (1 month)

During an active time-out, your account remains registered but you will be unable to log in, make deposits, or place bets. All pending withdrawals of existing balances will continue to be processed normally during a time-out period.

Reactivating Your Account

A time-out expires automatically at the end of the selected period. At that point, you may log in and resume normal platform activity. If you feel that a time-out is no longer sufficient and you need a longer break, we strongly encourage you to use the self-exclusion tool described in Section 5, or contact the support team to arrange an extended or permanent account closure.

5 Self-Exclusion

Self-exclusion is the strongest protective measure available on the six6es platform. It is designed for players who feel that gambling has become, or is at risk of becoming, a problem in their life. When you self-exclude, access to your account is blocked for the duration you select — and six6es will not send you any promotional communications during this period.

Self-Exclusion Periods

Players may select a self-exclusion period of:

• 6 months
• 1 year
• 3 years
• 5 years
• Permanent (indefinite) exclusion

Self-exclusion is activated immediately upon request. Once active, the exclusion cannot be reversed or shortened — even on direct request from the player — until the selected period has fully elapsed. This is a deliberate design choice to ensure that the tool provides genuine, reliable protection rather than a token barrier.

What Happens During Self-Exclusion

• Your account is suspended and login access is blocked;
• All marketing emails, SMS messages, and WhatsApp promotional notifications are stopped immediately;
• Any remaining balance is retained securely and will be returned to your verified payment method (bKash, Nagad, Rocket, Upay, or bank account) upon verified request;
• The exclusion record is retained permanently so that if you attempt to re-register during the exclusion period, the new account will be closed.

How to Request Self-Exclusion

You can initiate self-exclusion through any of the following channels:

• Via your account settings under the Responsible Gaming section;
• By contacting the six6es support team via live chat (available 24/7) and requesting immediate account exclusion;
• By emailing [email protected] with the subject line "Self-Exclusion Request", including your registered username and the exclusion period you are requesting.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Understanding the warning signs — in yourself or in someone you care about — is the first step toward regaining control. The following behaviours and patterns are commonly associated with gambling that has moved beyond healthy entertainment.

7 Self-Assessment

The following questions are designed to help you honestly evaluate your current relationship with gambling. There are no right or wrong answers — this is a private exercise for your own benefit. If you answer "yes" to three or more of these questions, we strongly encourage you to use one of the protective tools described on this page or to contact our support team for guidance.

8 Getting Help & Support

If you believe that gambling is becoming — or has already become — a problem in your life, taking the first step of reaching out is the most important action you can take. six6es offers multiple support channels, and our team is trained to respond to responsible gaming concerns with empathy and without judgement.

Contact the six6es Support Team

The six6es support team is available around the clock and can assist you with activating deposit limits, time-outs, or self-exclusion immediately upon request. You do not need to provide a detailed explanation — simply stating that you need a break or that gambling is causing you concern is sufficient for our team to take protective action on your account.

Further Guidance

six6es encourages any player who is struggling with gambling-related harm to seek independent guidance beyond our platform. Speaking with a trusted person in your life — a family member, a close friend, a community leader, or a medical professional — is always a positive step. Players in Bangladesh can also speak confidentially with counsellors at mental health helplines and NGO support services operating in Dhaka, Chittagong, and other major cities.

Remember: seeking help is not a sign of weakness. Problem gambling is a recognised condition that responds well to early intervention. The sooner protective measures are put in place, the easier the path to regaining full control.